If you called ahead, was the person you spoke to pleasant/professional?
2.
Did this person speak in a volume and speed that was easy to understand?
3.
When you arrived, were you greeted in a timely manner?
4.
Did the person who greeted you seem genuinely happy to see you?
5.
Were you seated within 10 minutes of your quoted wait time?
6.
Was the host staff working in an organized and efficient manner?
7.
Did you feel the hosts cared about you and wanted you to enjoy your experience?
8.
Did you feel the hosts were overall friendly, warm, & gracious?
9.
When leaving, were you thanked by hosts or management?
Comments:
DINING ROOM SERVICE
YES
NO
1.
Was your table well maintained throughout the meal?
(Drinks refilled quickly, plates cleared away when through, etc.)
2.
Was the service team attentive to your needs?
(Following through on requests, noticing you need something, etc.)
3.
Were the servers communicating well with each other in regards to your service requests?
4.
Was your server able to understand and anticipate the type of service that you wanted?
(i.e. You wanted to be left alone, or you wanted more interaction etc.)
5.
Did you feel that the dining room had a high level of energy and excitement?
(lots of smiling, staff working with a sense of urgency, having fun, etc.)
6.
Did you feel the servers cared about you and wanted you to return?
7.
Did you feel the servers were overall friendly, warm, & gracious?
Comments:
TIMELINESS OF SERVICE
YES
NO
1.
Did any portion of your meal seem to take too long?
2.
Did any portion of your meal seem to be too rushed?
Comments:
BAR SERVICE
YES
NO
1.
Were you acknowledged right away?
(Minimal: eye contact/nod within 15 seconds of approach)
2.
Were the bartenders attentive to your needs?
(This includes offering refills)
3.
Did you feel that the bar had a high level of energy and excitement?
(lots of smiling, staff working with a sense of urgency, having fun, etc.)
4.
Did you feel the bartenders cared about you and wanted you to return?
5.
Did you find the bartender/s to be friendly, warm, and gracious?
Comments:
MANAGEMENT
YES
NO
1.
Was there a manager visible observing servers/service in the dining room?
2.
Was a manager actively involved in providing or directing service in the dining room?
3.
Did manager/s seem to be enjoying his/her job?
4.
Were managers interacting in a friendly, positive manner with guests?
5.
Was management interacting in a positive manner with staff?
Comments:
FOOD QUALITY (Please Rate Each of Your Items)
Food Item
Best
In Biz
Outstanding
Damn Good
Acceptable
Marginal
Unacceptable
Intolerable
No Opinion
If you rated any item Acceptable or lower, tell us why!
Based on this experience, would you return to eat at this restaurant?